Motivation - or what went wrong...
I have implemented My Inbox application on a SCP Cloud Foundry Portal site. I added all necessary info for application, added that application into group and role and that role was assigned to my user. So whole setup was done, but when I opened the application by clicking the tile, I immediatelly saw the popup dialog stating:
"Service TASKPROCESSING failed"
I made some research and found that the cause of that problem is that My Inbox by default calls TGW service on the backend. Unfortunatelly (or not), that service is not present in Cloud scenario - or at least not under that name.
Solution
The solution is to redirect that call to the cloud service. I have found that in a SAP Note 2932895.
All I need to do to solve that error was to add parameter to the My Inbox tile navigation.
Follow the below steps in order to add an additional parameter to the My Inbox application:
- Access the Content Manager of the Portal service;
- Select the My Inbox application;
- Click on Edit;
- Select the Navigation tab;
- Add the following parameter:
-
- Name: tcmURL
- Default Value: /bpmworkflowruntime/v1/tcm/
-
- Mark the Required box;
- Save the changes.
Tip:
Check if you dont have any space in the value. I spent some time finding, whats wrong and then finally found, that I got space befor /bpm... in the value field.
So adding this simple parameter to the app configuration on portal will help you to succesfully include My inbox application in your solution and provide access to it to the approver.
I found that information in a SAP note 293285 - link below.
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